Privacy Policy
 

The Bone Health Physio

Last updated: 12/3/26

The Bone Health Physio respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website and telehealth physiotherapy services.

1. What Information We Collect

We may collect the following types of information:

Personal information

• Name

• Email address

• Phone number

• Date of birth

• Address or country of residence

Health information

As a physiotherapy service, we may collect health information including:

• Medical history

• Injury history

• Medications

• Exercise capacity and physical activity information

• Information relevant to physiotherapy assessment and treatment

Health information is classified as sensitive information under Australian privacy law.

Website usage data

We may collect non-identifying information such as:

• IP address

• Browser type

• Device information

• Pages visited on our website

This helps us improve our services and website functionality.

2. How We Collect Your Information

We may collect information when you:

• Book an appointment through our website

• Complete intake or medical history forms

• Participate in a telehealth consultation

• Contact us via email or website forms

• Subscribe to updates or educational content

Information may be collected through secure practice management software such as Cliniko or through forms hosted on Wix.

3. Why We Collect Your Information

We collect your personal and health information to:

• Provide physiotherapy services

• Conduct telehealth consultations

• Maintain clinical records

• Communicate with you about appointments and treatment

• Process payments

• Improve our services and website

Without this information we may not be able to provide appropriate physiotherapy care.

4. How Your Information Is Stored and Protected

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your information may be stored securely using encrypted healthcare software systems and secure website platforms.

Clinical records are stored in accordance with Australian healthcare record-keeping requirements.

5. Disclosure of Your Information

Your personal information will not be sold or shared with third parties except where necessary to provide services or where required by law.

Information may be shared with:

• Healthcare practice management systems

• Payment processors

• Technology service providers supporting our website and telehealth systems

• Other healthcare professionals if required for your care (with your consent)

6. Access and Correction

You have the right to request access to your personal information and request corrections if the information is inaccurate or incomplete.

Requests can be made by contacting us using the details below.

7. Data Retention

Clinical records are retained for the period required under Australian healthcare regulations.

8. Cookies and Website Analytics

Our website may use cookies or analytics tools to understand how visitors use the site and improve user experience.

You can disable cookies through your browser settings.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Bone Health Physio

Email: Thebonehealthphysio@gmail.com
Website: Thebonehealthphysio.com