Telehealth Consultation Consent
 

The Bone Health Physio

Last updated: 12/3/26

This document outlines the terms and conditions for participating in physiotherapy services delivered via telehealth with The Bone Health Physio.

By participating in a telehealth consultation, you acknowledge that you have read, understood, and agreed to the following information.
 

1. What Telehealth Is

Telehealth involves the delivery of physiotherapy services using technology such as video conferencing, phone calls, or other digital communication platforms.

Telehealth consultations may include:

• Discussion of symptoms and medical history

• Movement assessment through video

• Exercise prescription and rehabilitation guidance

• Education regarding injury management and prevention
   

2. Limitations of Telehealth

While telehealth can be effective for many musculoskeletal conditions, it has certain limitations.

These may include:

• Inability to perform hands-on physical examination

• Limited ability to assess certain physical signs

• Dependence on technology and internet connection quality

• Reliance on patient-reported symptoms and self-performed movements

In some cases, an in-person assessment with a healthcare provider may be recommended.
 

3. Patient Responsibilities

To ensure safe and effective telehealth consultations, you agree to:

• Provide accurate and complete health information

• Follow instructions provided by the physiotherapist

• Perform exercises only within your comfort and safety limits

• Inform the physiotherapist immediately if you experience pain, dizziness, or unusual symptoms during exercises

• Ensure you have a safe environment with enough space to perform movements if required
   

4. Risks

Potential risks of telehealth physiotherapy include:

• Misinterpretation of movements due to video limitations

• Technical interruptions

• Injury if exercises are performed incorrectly or without adequate space

The physiotherapist will take reasonable steps to minimise these risks.
 

5. Privacy and Confidentiality

Telehealth consultations are conducted using secure technology platforms where possible.

Personal and health information shared during telehealth consultations will be handled in accordance with our Privacy Policy and applicable privacy laws.
 

6. Emergency Situations

Telehealth physiotherapy is not appropriate for medical emergencies.

If you experience a medical emergency, please contact local emergency services immediately.

If the physiotherapist believes your condition requires urgent medical attention, you may be advised to seek in-person care.
 

7. Consent to Telehealth Treatment

By participating in telehealth consultations with The Bone Health Physio, you acknowledge that:

• You understand the nature and limitations of telehealth services

• You have had the opportunity to ask questions

• You voluntarily consent to receive physiotherapy services via telehealth
   

You may withdraw consent at any time.